FAQ
Which cat looks like mine?
Start with Find your cat: ginger tabby, black, tuxedo, calico, tortie, Siamese and grey tabby. Ginger, black and grey cats also have pages with every design they appear in: Ginger cats, Black cats and Grey cats.
Can you embroider my own cat from a photo?
Not at the moment: every piece carries one of our own designs. If your cat’s coat is missing, tell us at cats@miniblank.com; it helps us choose the next cats.
Are the cats printed or embroidered?
Embroidered. Every cat is machine embroidered in coloured thread, at the centre of the chest of a tee, crewneck or hoodie, or on the front of a tote. Nothing in this shop is printed.
How long does delivery take?
Your piece is embroidered after you order, then shipped to you. Orders usually arrive within 10–20 business days of ordering, with free tracked shipping.
Where do you ship?
To 78 countries, including Canada, Australia, New Zealand, Switzerland, Norway, Singapore, the UAE and Saudi Arabia; the full list appears at checkout. Shipping is free on every order.
Are there customs charges?
The carrier may collect VAT, duties or clearance fees on delivery under your country’s rules. These are government or carrier charges, not ours.
How do I choose my size?
Every tee, crewneck and hoodie has a table in centimetres in the size guide, also linked under the sizes on the piece’s page; the tote is one size, listed on its page. The fit is relaxed: order your usual size, or measure a similar piece you like, laid flat, and compare.
Why do some sizes cost more?
The largest sizes take more fabric, so they cost a little more. The exact price shows when you pick a size, and shipping is free either way.
Where are the pieces made?
A production partner that specialises in embroidery makes them at one of its facilities around the world, then ships them straight to you.
How do I care for my piece?
Each piece’s care is on its page. In general: wash cold and inside out, no bleach, hang to dry, and never iron over the embroidery.
Can I change or cancel my order?
Yes, within 2 hours of ordering, before production starts. Write to cats@miniblank.com.
Can I return or exchange?
Each piece is made for you after you order, so we don’t accept returns or exchanges for size, colour or a change of mind. If a piece arrives damaged, defective or with a production error, or it is the wrong item, we send a free replacement or refund you. Write within 14 days of delivery with a clear photo. Details in the replacements and refunds policy.